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1. Where are we located and how can we be reached?

The physical address is 202 Henry O. Flipper, San Angelo, TX 76903. The mailing address is same as previously listed. The phone number is 1-800-996-7589 (toll free) or 325-653-2321 (local). The hours of operation are from 8:00 am to 5:00 pm Monday through Friday excluding holidays.

2. What counties do you serve?

Coke, Concho, Crockett, Irion, Kimble, Mason, McCulloch, Menard, Reagan, Scheicher, Sterling, Sutton and Tom Green.

3. Who is eligible to receive child care assistance?

Those families who reside in the 13 counties that we serve (listed above) and who are working or in a training or education program for a minimum of 25 hours per week for a single parent or a minimum of 50 hours per week for a two-parent family.

4. Is there an age limit for children who participate in the program?

We help families with children below the age of 13 and under 19 years of age for a child with disabilities.

5. Who do we report your income to?

Your income as well as other personal information is confidential and is not reported to anyone.

6. How do I get on the Wait List to receive child care?

You may call 1-800-996-7589 to see if you are eligible to be placed on the wait list or you can go to our website section "Applying for Child Care" to request contact from our office for this information.

7. What should I do to stay on the wait list?

You must call child care services every 60 days to remain active on the wait list.

8. How long is the wait list?

The wait list number changes daily depending on how many children drop and are added to our program. We will contact you via mail or by phone once we are able to place your children.

9. What types of documentation do you require to verify my income?

We accept pay check stubs from your employer, payroll history reports, letters of employment, etc. We also may call your employer to verify employment. We will discuss this with you thoroughly when we are able to enroll your children.

10. Will I have to pay a fee and to whom?

A parent fee or Parent Share of Cost will be assessed based on the number of children receiving care and your income. This fee is paid directly to your child care provider prior to you receiving child care.

11. What happens if I lose my job?

If you have a permanent job loss while receiving child care services, you are required to contact our office within 14 calendar days to report the change. You will be eligible for 3 months of continued childcare while you look for a job or enroll in a training or education program. We may also be able to reduce your parent fee during this time.

12. What if I want a relative to keep my children?

You may select an eligible relative to keep your children if they meet the following criteria:
-Relative provider must be at least 18 years of age and be one of the following: the child’s grandparent, great-grandparent, aunt, uncle, or sibling if the sibling does not reside in the same household as the eligible child.
-A relative provider may no longer reside in the same household as the child receiving child care services, unless the eligible child is the child of a teen parent.
-Relative providers caring for a child in the relative’s home must now be listed with the Texas Department of Family And Protective Services (DFPS).

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1. What is TANF?

Temporary Assistance for Needy Families operating under a work first service model. This program is designed to assist families in job search for full-time employment.

2. What is SNAP?

Supplemental Nutrition Assistance Program (SNAP) is a funding source that allows states to provide employment and training and related supportive services to individuals receiving Supplemental Nutrition Assistance Program (formerly known as food stamps) benefits.

3. What is monthly TANF?

Monthly cash grant provided through HHSC to individuals who meet certain residency, income, and resource criteria as provided under federal and state statutes and regulations.

4. What is OTTANF?

OTTANF (One-time TANF) is a lump sum grant of $1,000 offered through HHSC and intended to help TANF applicants experiencing short-term crises by providing upfront financial assistance along with exposure to the services offered by Workforce Solutions Offices. TANF applicants who receive OTTANF are not eligible to participate in Choices or receive TANF assistance for the 12 months following receipt of OTTANF.

5. What is a conditional applicant?

An adult or teen head of household who left TANF in a sanctioned status, but who is re-applying for TANF that must demonstrate cooperation with Choices program requirements for 4 consecutive weeks.

6. What does mandatory participant mean?

A TANF or SNAP recipient who is required to participate in program requirements.

7. What does exempt mean?

A TANF or SNAP recipient who is not required to participate in program services, but may volunteer to participate.

8. What is non-cooperation?

A lack of response to outreach notices or a failure to participate in activities according with the employment plan.

9. What is a sanction?

A penalty imposed due to non-cooperation of mandatory requirements.

10. What is a work code?

Codes assigned by HHSC to individuals who apply for TANF cash assistance.

11. What is an 1836A/B form?

The 1836A/B form is an HHSC medical form used to potentially exempt a client from participating.

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1. Is an employer required to provide reasonable accommodation when employee applies for a job?

Yes. Applicants as well as employees are entitled to reasonable accommodation.

2. Does a person with a disability have to pay for needed reasonable accommodation?

No. The ADA requires the employer to provide the accommodation unless to do so would impose a hardship on the business.

3. Does the employer have to make non-work areas used by employees, such as cafeterias, lounges, or employer provided transportation accessible to people with disabilities?

Yes. Employers are required to provide reasonable accommodation that covers all services, programs and non-work facilities provided by the employer.

4. If an employer has several qualified applicants for a job, is the employer required to select a qualified applicant with a disability over other applicants without a disability?

No. Employers are encouraged to hire who they think will be the best fit for the position, regardless of disability status.

5. Can an employer refuse to hire a person with a disability because he believes that it would be unsafe for the individual to work with certain machinery required to perform essential work functions?

Yes. The ADA permits an employer to refuse to hire an individual if he/she poses a direct threat to the health or safety of him/herself or others.

Show All Answers

1. What is TANF?

Temporary Assistance for needy families operating under a work first service model. This program is designed to assist families in job search for full time employment.

2. What is monthly TANF?

Monthly cash grant provided through HHSC to individuals who meet certain residency, income, and resource criteria as provided under federal and state statutes and regulations.

3. What is OTTANF?

OTTANF is a lump sum grant of $1,000 offered through HHSC and intended to help TANF applicants experiencing short-term crises by providing upfront financial assistance along with exposure to the services offered by Workforce Solutions Offices. TANF applicants who receiver OTTANF are not eligible to participate in Choices or receive TANF assistance for the 12 months following receipt of OTTANF.

4. What is a conditional applicant?

An adult or teen head of household who left TANF in a sanctioned status, but who is reapplying for TANF that must demonstrate cooperation with Choices program requirements for 4 consecutive weeks.

5. What is SNAP?

Supplemental Nutrition Assistance Program (SNAP) is a funding source that allows states to provide employment and training and related supportive services to individuals receiving Supplemental Nutrition Assistance Program (formerly known as food stamps) benefits.